Returns and complaints

1. Right of withdrawal

The customer (consumer) has the right to withdraw from the sales contract within 14 days without giving any reason. 

The withdrawal period shall expire after 14 days from the day the customer has received the product(s) or on which a third party other than the courier and indicated by the customer has taken delivery of the product(s).

2. In order to exercise your right of withdrawal from the sales contract, you must inform us (indicating your name, full postal address and, if available, telephone numbers and e-mail address) of your decision to withdraw from the sales contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use a ready-made model withdrawal form, but this is not obligatory. In order to meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal from the sales contract before the withdrawal deadline has expired. The deadline shall be deemed to have been met if you send your notice of withdrawal to the email address before the deadline expires: [email protected]

Model declaration is annexed to these Rules of Procedure.

3. In the event of withdrawal from the contract, the cost of return postage shall be borne by the buyer. Returned products should be sent back to the address:

Flexible Logistics Services Sp. z o.o.

Handy lab.

Pass 20K,Building No.9

05-870 Błonie

4. Refunds will be made immediately, no later than 14 days from the day we receive the returned product(s). We will refund the payment using the same means of payment used in the original transaction, unless the buyer specifically indicates otherwise.

5. The right of withdrawal from the sales contract is excluded in the case of:

- a contract in which the object of the performance is a perishable item or an item with a short shelf life;

- a contract in which the object of the performance is an item supplied in a sealed package which cannot be returned after opening for health or hygiene reasons, if the package has been opened after delivery;

- a contract in which the subject-matter of the performance consists of goods which, by their nature, are inseparable from other goods after delivery.

6. Complaints: we are liable to customers for product defects in accordance with the legal provisions applicable in the Republic of Poland.

7. Complaints arising from the violation of rights guaranteed to customers by generally applicable legislation or on the basis of these Regulations should be addressed to the following address [email protected] . We undertake to resolve any complaint within 14 calendar days and to inform you when the complaint has been resolved.

8. Complaints regarding the provision of services by electronic means: we shall take steps to ensure that the online shop operates fully and correctly, to the extent that is apparent from current technical knowledge, and undertakes to rectify any reported irregularities within a reasonable period of time.

9. You can report any irregularities related to the functioning of the shop by e-mail to the following address [email protected] 

(10) In the complaint, state your name, mailing address, type and date of the irregularity related to the functioning of the online shop. We undertake to deal with any complaint within 14 days, and if this is not possible, to inform you when the complaint will be dealt with.



Place, date

Model withdrawal form

(This form must be completed and returned 

only if you wish to withdraw from the contract)

- Addressee: handy lab. Sp. z o.o., 10/15 Sielankowa St., 20-802 Lublin

- I/We(*) hereby give notice of my/our withdrawal from the contract 

a contract for the sale of the following goods a contract for the supply of the following goods(*) a contract for the performance of the following goods(*) a contract for the provision of the following services(*)

- Date of conclusion of the contract(*)/receipt(*) 

- Name of consumer(s) 

- Address of consumer(s) 

- Signature of consumer(s) (only if the form is sent on paper) 

- Date 

(*) Delete as appropriate

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Customer feedback

Read More
Super moisturised and smooth hands! A super glove mask in a wonderful creamy serum texture.Very much a serum in a glove of 30 grams, gives you the assurance of a complete care of the skin of the hands, cuticles and nails. After 30 minutes in the glove, the hands regain their smoothness, are moisturised and the skin has a natural healthy tone. I have sensitive hands and find it hard to get them in order after winter, after 2 home spa treatments for my hands my skin is in super condition, and previously no hand masks worked for me.

Pros: Super composition, high serum content, texture and fragrance, smartphone friendly gloves
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I am a woman of 40+ and a product like this is a great solution for me. I used the gloves with the retinol cocktail and the effect was great after the first use. My hands were smoother, less visible wrinkles and better skin colour.

Advantages: form of application - gloves, pleasant fragrance - moisturises well
No nameuser
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The gloves are made of a pleasant material, the closure around the wrists prevents the cream from escaping. The mask smells beautiful and gives the effect of a professional treatment. Hands are rested, smooth and moisturised - the effect lasts until the next day.
Read More
Comfortable to use. Greatly regenerates and nourishes the hand skin. Hands are smooth, moisturised and soft.

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handy lab.
NIP 7123420335
REGON 389198420

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