Returns and complaints

1. Right to withdraw from the agreement.

The customer (consumer) has the right to withdraw from the sales contract within 14 days without giving any reason.

Deadline to withdraw from the contract expires after 14 days from the day the customer received the product / products or when another person other than courier indicated by the customer collected the product / products.

2. To have right to withdraw from the sales contract, you must inform us (by providing your first name, surname, full postal address and, if available, telephone numbers and e-mail address) about your decision by an unequivocal statement (e.g. letter sent by post, fax or e-mail). You can use form of withdrawal form us, but it is not obligatory. To keep the deadline to withdraw from the sales contract, it is enough for you to send information cocerning the execution of right to withdraw from the sales contract before the deadline. The deadline is kept if, Customer sends declaration of withdrawal before its expiry date to e-mail address: hi@handylab.pl

Statement template of declaration is attached to these Regulations.

3. In case of withdrawal from the contract, cost of return of product/products will be borne by the customer. Returned products should be sent back to the address:

Flexible Logistics Services Sp. z o.o.

Handy lab.

Pass 20K,Building no 9

05-870 Błonie

4. Refund will be made immediately, no later than 14 days from the date we receive the returned product (s). We will refund the payment using the same payment methods that were used in the original transaction, unless the customer clearly gives different solution.

5. Right to withdraw from sales contract is excluded in case of:

agreement where the subject of the service is an item which has short shelf-life expiration date;

agreement where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening due to health protection or hygiene reasons, if the packaging has been opened after delivery;

agreement where the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.

6. Complaints: we are responsible to refund products with defects in accordance of law in force of Republic of Poland.

7. Complaints arising from breaching the rights guaranteed to customers by general applicable law or on based Regulations, should be sent to the address hi@handylab.pl. We are obliged to consider each complaint within 14 calendar days and to inform you when complaint will be considered.

8. Complaints concerning of provision the services by electronic means: we take actions to maintain fully operational standards of handylab.pl online store, in range of best existing present technical knowledge and we are obliged to remove any reported problems within reasonable time.

9. You can report any problems related to functioning of handylab.pl online store by an e-mail to hi@handylab.pl 

10. Please provide following information in complaint: your name and surname, correspondence address, type of problems related to the functioning of the online store and date. We are obliged to consider each complaint within 14 days and if it was not possible to consider Your complaint, we inform you when the complaint process will be considered.

ATTACHMENT NO 1 – WITHDRAWAL FROM THE CONTRACT

Town , date

………………………………………

………………………………………

………………………………………

Name and surname of the customer (s)

Customer (s) address

Employee name and address



Statement

of withdrawal from distance shopping agreement



I/We (*)………………….……………inform (*) that I/ We(*)withdrawal distance shopping

agreement following items (*) ………………………………..……

Conclusion date of the agreement / receipt 2(*)………………………………………..……………….

……………………………………

Customer signature (customers) (*)Delete if not correct

Additional information

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