Returns and complaints
1. Right of withdrawal
The customer (consumer) has the right to withdraw from the sales contract within 14 days without giving any reason.
The withdrawal period shall expire after 14 days from the day the customer has received the product(s) or on which a third party other than the courier and indicated by the customer has taken delivery of the product(s).
2. In order to exercise your right of withdrawal from the sales contract, you must inform us (indicating your name, full postal address and, if available, telephone numbers and e-mail address) of your decision to withdraw from the sales contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use a ready-made model withdrawal form, but this is not obligatory. In order to meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal from the sales contract before the withdrawal deadline has expired. The deadline shall be deemed to have been met if you send your notice of withdrawal to the email address before the deadline expires: [email protected]
Model declaration is annexed to these Rules of Procedure.
3. In the event of withdrawal from the contract, the cost of return postage shall be borne by the buyer. Returned products should be sent back to the address:
Flexible Logistics Services Sp. z o.o.
Handy lab.
Pass 20K,Building No.9
05-870 Błonie
4. Refunds will be made immediately, no later than 14 days from the day we receive the returned product(s). We will refund the payment using the same means of payment used in the original transaction, unless the buyer specifically indicates otherwise.
5. The right of withdrawal from the sales contract is excluded in the case of:
- a contract in which the object of the performance is a perishable item or an item with a short shelf life;
- a contract in which the object of the performance is an item supplied in a sealed package which cannot be returned after opening for health or hygiene reasons, if the package has been opened after delivery;
- a contract in which the subject-matter of the performance consists of goods which, by their nature, are inseparable from other goods after delivery.
6. Complaints: we are liable to customers for product defects in accordance with the legal provisions applicable in the Republic of Poland.
7. Complaints arising from the violation of rights guaranteed to customers by generally applicable legislation or on the basis of these Regulations should be addressed to the following address [email protected] . We undertake to resolve any complaint within 14 calendar days and to inform you when the complaint has been resolved.
8. Complaints regarding the provision of services by electronic means: we shall take steps to ensure that the handylab.co.uk online shop operates fully and correctly, to the extent that is apparent from current technical knowledge, and undertakes to rectify any reported irregularities within a reasonable period of time.
9. You can report any irregularities related to the functioning of the handylab.co.uk shop by e-mail to the following address [email protected]
(10) In the complaint, state your name, mailing address, type and date of the irregularity related to the functioning of the online shop. We undertake to deal with any complaint within 14 days, and if this is not possible, to inform you when the complaint will be dealt with.
ANNEX 1 - MODEL WITHDRAWAL
Place, date
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Name of consumer(s)
Address of consumer(s)
Name and address of the trader
Statement
of withdrawal from a distance contract
I/We (*)..................................... hereby give notice(*) of my/our(*) withdrawal from the contract of sale of the following items(*) .............................................
Date of contract conclusion/acceptance 2(*)..................................................................
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Signature of consumer(s) (*) Delete as appropriate
Returns and complaints
1. Right to withdraw from the agreement.
The customer (consumer) has the right to withdraw from the sales contract within 14 days without giving any reason.
Deadline to withdraw from the contract expires after 14 days from the day the customer received the product / products or when another person other than courier indicated by the customer collected the product / products.
2. To have right to withdraw from the sales contract, you must inform us (by providing your first name, surname, full postal address and, if available, telephone numbers and e-mail address) about your decision by an unequivocal statement (e.g. letter sent by post, fax or e-mail). You can use form of withdrawal form us, but it is not obligatory. To keep the deadline to withdraw from the sales contract, it is enough for you to send information cocerning the execution of right to withdraw from the sales contract before the deadline. The deadline is kept if, Customer sends declaration of withdrawal before its expiry date to e-mail address: [email protected].
Statement template of declaration is attached to these Regulations.
3. In case of withdrawal from the contract, cost of return of product/products will be borne by the customer. Returned products should be sent back to the address:
Flexible Logistics Services Sp. z o.o.
Handy lab.
Pass 20K,Building no 9
05-870 Błonie
4. Refund will be made immediately, no later than 14 days from the date we receive the returned product(s). We will refund the payment using the same payment methods that were used in the original transaction, unless the customer clearly gives different solution.
5. Right to withdraw from sales contract is excluded in case of:
- agreement where the subject of the service is an item which has short shelf-life expiration date;
- agreement where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening due to health protection or hygiene reasons, if the packaging has been opened after delivery;
- agreement where the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.
6. Complaints: we are responsible to refund products with defects in accordance of law in force of Republic of Poland.
7. Complaints arising from breaching the rights guaranteed to customers by general applicable law or on based Regulations, should be sent to the address [email protected]. We are obliged to consider each complaint within 14 calendar days and to inform you when complaint will be considered.
8. Complaints concerning of provision the services by electronic means: we take actions to maintain fully operational standards of handylab.pl online store, in range of best existing present technical knowledge and we are obliged to remove any reported problems within reasonable time.
9. You can report any problems related to functioning of handylab.pl online store by an e-mail to [email protected].
(10) Please provide the following information in complaint: your name and surname, correspondence address, type of problems related to the functioning of the online store and date. We are obliged to consider each complaint within 14 days and if it was not possible to consider your complaint, we inform you when the complaint process will be considered.
ATTACHMENT NO 1 - WITHDRAWAL FROM THE CONTRACT
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Name and surname of the customer (s)
Customer (s) address
Employee name and address
Statement
of withdrawal from distance shopping agreement
I/We (*).....................................inform (*) that I/We(*)withdrawal distance shopping
agreement following items (*) ............................................
Conclusion date of the agreement / receipt 2(*)..................................................................
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Customer signature (customers) (*)Delete if not correct
Our partners
We owe the dynamic development of our brand to our media and business partners. Thank you for your confidence in the Handy Lab brand.
handy lab.
Sielankowa Street 10/15
20-802 Lublin
NIP 7123420335
REGON 389198420
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