TERMS AND CONDITIONS

ONLINE STORE TERMS AND CONDITIONS WWW.HANDYLAB.PL

  1. ONLINE STORE  PRIVACY POLICY WWW.HANDYLAB.PL

This document describes compliance of the personal data processing in the handy lab. Ltd., including the use of cookies.

1. Respecting your rights and compliance of personal data protection, we ensure to maintain the security and confidentiality of personal data. All employees of HANDY LAB. have been properly trained how to process personal data.

2. The owner of the online store handylab.pl and the Personal Data Administrator is: “handy lab. Limited liability company, ul. Sielankowa 10/15, 20-802 Lublin, phone number and e-mail address: +48 509 852 964, hi@handylab.pl, NIP number: 7123420335, REGON number: 389198420, registered into District Court of Lublin Town, 10th Commercial Register Department of the National Court Register with KRS number: 0000906253.

3. Online store www.handylab.pl, collect the following personal data:

  1. Name and surname – when placing an order, you will be asked to provide your name and surname to be able to send the order and contact us.

  2. Address of residence – neccesary to ship the ordered Product.

  3. Telephone number – to enable notification via SMS about sending the Product, in the special case of confirming the Order, or in case of unexpected events, such as lack of products in warehouse at the same time proposing a favorable solution.

  4. E-mail address – we send an Order confirmation via e-mail and we contact you. If you have become a subscriber of the newsletter, we will send you commercial information.

  5. Website address – information generated from the general policies of Internet connections, such as the IP address (and other information contained in system logs) are used by the store administrator for technical purposes. IP addresses can also be used for statistical purposes – to collect general demographic information (e.g. about the region from which the connection is made).

  6. Cookies – Online store uses Cookies technology to adapt to your individual needs. You can agree that the data provided by you will be remembered and that you can use them without re-entering them next time you visit the our website. The owners of other websites will not have access to our clients database. If you do not agree to personalize the store, we suggest disabling cookies in your web browser options.

  7. Activity in the Online Store – information generated from monitoring your activity in the Online Store www.handylab.pl, including data profiling.

4. Personal informations provided above are necessary in the following cases:

  1. Registration in the customer database – is voluntary. We store the above-mentioned data in our database to facilitate future purchases in online store www.handylab.pl

2. If You wish to be informed about interesting events and commercial offers, you can subscribe to the Newsletter. Subscribing is optional and you can unsubscribe at any time.

5. We processing your personal data as it is necessary for the purpose :

  1. Use of the Online Store www.handylab.pl as a registered customer;

  2. Contact with you to complete orders, also providing and maintaining marketing activities;

  3. Receiving the Newsletter by electronic means;

  4. Monitoring and matching the commercial offer to your interests by means of profiling;

  5. Monitoring Your activity and other users, including, for example, searching for offers, promotions, information on website, as well as managing activity in the Online Store;

  6. Adjusting advertisements content concerning to previously viewed content of www.handylab.pl viewed by customers, based on profiling;

  7. Maintaining statistic analysis;

  8. Managing your notifications, returns of items and requests.

6. We do not share any database informations with others. We do not store confidential informations, such as your credit card numbers or bank account access informations.

7. The legal basis for processing of your personal data is:

  1. Regarding to provision of services and complaints or other claims by the Administrator, your data will be processed due to regulation art. 6 sec. 1 lit b) of the European Parliament and the Council (EU) 2016/679 from 27th April 2016 regard to protection of individuals concerning to processing of personal data and free movement of such data and repealing the Directive 95/46 / EC (General Data Protection Regulation) (It is necessary as person whom informations were subject for the contract realization).

  2. Newsletter or commercial information by electronic means are sent concerning of your voluntary consent.

  3. The basis of the processing your personal data for marketing purposes is art. 6 sec. 1 lit. a) General Data Protection Regulation – your consent to data processing, including profiling.

  4. When it comes to matching the content of the www.handylab.pl Online Store to your interests, as well as detecting bots and abuses, as well as statistic informations and improving the service and in some cases concerning complaints, and in some cases processing your personal data for marketing purposes, your data will be processed due to art. 6 sec. 1 lit. f) GDPR (reasonable interest of the Administrator).Well-founded interest of administrator is to adjust reasonable content into Administrator services, including Online Store www.handylab.pl towards your needs, , ensure the security of these services, as well as their continuous improvement and complaints statements of the products.

8.In accordance to Regulation of the European Parliament and the Council (EU) 2016/679 from 27th April 2016 regarding to protection of individuals concerning to processing of personal data and free movement of such data, and repealing Directive 95/46 / EC (general data protection regulation) (European Law Journal 2016 No. 119, p. 1), you have right to correct, supplement, update and request of cancelation your personal data. For this purpose, use the right tabs on the Online Store, send an e – mail to the following address: hi@handylab.pl.

Cookies







9. When you visit our website, we inform you that we use cookies and other technologies (including tracking and / or profiling) to ensure website work properly, to personalize content and ads, and review visit statistics..

“cookie” is a small text file that website sends to the visitor computer or other internet-connected device (e.g. smartphone), which is opened on the website after next visits to identify the user browser or to save information or settings in the browser website.

A cookie usually contains the name of the domain from which it was sent, the “lifetime” of the cookie and a randomly generated unique identifier.

10. Purposes of using cookies

Cookies might have different functions. We use cookies on our website for the following purposes:

  1. adjusting the content of our website to your preferences and optimizing the use of websites. In particular, these files allow to recognize the user device and properly display the website, customized to his individual purposes. This means that we can remember you when you visit our website again and personalize the website according to your preferences. That means, certain information about you might be associated with the cookie, which may become personal data,

  2. creating statistics that become the base for the analysis how viewers use websites,

  3. creating user profile in accordance to his website activities and displaying advertisements or sending marketing information based on this profile,

  4. analyzing the incognito status of the User by comparing his email address / IP / other data provided when, for example, filling in the form with the previously used e-mail address of people who filled in the form in order to measure the effectiveness of advertising (by checking whether it is a new or regular customer),

  5. user retargeting, i.e. broadcasting an advertisement only to those users who previously visited the page (our website),

  6. creating look alike profiles, i.e. searching for those users similar to our group by using information and knowledge about them using appropriate algorithms to find their “twins”, i.e. look for users who are most similar to them in terms of interests and behavior, intentions (based on integrated database from other campaigns),

  7. analyzing / reporting the effectiveness of advertising campaigns and for analyzing using other data.

11. We inform You that our website only collects information contained in cookies, which may be combined with personal data provided to us in previous occasion, e.g. data provided when filling in the offer request..

12. We use Google Analytics cookies. Full information regarding to data security can be found here: https://support.google.com/analytics/answer/6004245?hl=pl

13. Types of cookies on our website

We inform You that our website uses the following types of cookies:

  • session cookies, i.e. temporary files stored in user device until logging out, leaving the website or turning off the web browser,

  • persistent cookies, i.e. files stored in user device for the time specified in the cookie parameters or until they are deleted by the user.

As part of our website – due to the purpose of use – the following types of cookies are used:

  1. Necessary cookies – those that help maintain the use of services available on our website,

  2. Cookies aimed at ensuring security – e.g. used to detect abuse of services within the website,

  3. Cookies used for analysis and evaluation of efficiency – e.g. those that allow remembering the settings selected by the user and personalize the user interface, e.g. in terms of the selected language,

  4. Advertising cookies – those which deliver advertising content to users, offers more customized to their interests.

14. Cookie settings and deletion

Please remember that the software used for browsing websites that you use (web browser) may allow cookies by default to be stored on your device.

You can change your cookie settings at any time, e.g. by blocking the automatic service of cookies in your web browser settings or to be informed each time they are placed on your device.

Detailed informations of possibilities and methods of managing cookies are available in the web browser settings. Below are links to information how to manage cookies provided by the following web browsers :

Firefox (Mozilla) https://support.mozilla.org/pl/kb/ochrona-przed-sledzeniem

Internet Explorer https://support.microsoft.com/pl-pl/help/17442/windows-internet-explorer-delete-manage-cookies

Chrome https://support.google.com/chrome/answer/114836?hl=pl&co=GENIE.Platform=Desktop

Safari https://support.apple.com/pl-pl/guide/safari/sfri11471/mac

Opera https://help.opera.com/pl/latest/security-and-privacy/

If any of the above links does not work, for example, the browser suplier transferred information about cookies to another subpage, you can always use web browser to find relevant information, for example by typing “Safari cookie clearing”.

Remember that if you use web browser options which cause blocking of placing and storing cookies, it might affect some of the functions available on our website.

15. Social media

We run profile pages:

  • on Facebook

  • on Instagram

which may involve the processing of your personal data by us when you visit the indicated profiles, pages and channels, or interact with these profiles, pages and channels (likes, subscriptions, comments, sent messages). If you visit our social profiles on Facebook, LinkedIn, data on your activity on this profile is collected, including likes, sent messages to us, the content of comments and posts posted on this profile. Remember that, as a user of the social network, you and we are also bound by the privacy policy and regulations accepted as part of this social network. Data related to your activity as part of the profiles we maintain on social networks will be stored until you delete them or they are deleted by us or by social network owner. Remember that as a user of each of the social networks where we have our profile, you can also manage your account and posted content in accordance with the regulations of this social network. Providing data is voluntary, but it might be necessary for the provision of specific service offered by handy lab.

16.  Privacy policy changes

Many legal regulations can affect content of personal data protection. We will inform you immediately about any changes in legislation affecting the processing and protection of personal data on our websites and relevant websites.

  1. PAYMENTS, RETURNS AND COMPLAINTS PRODUCTS of HANDYLAB.PL

17. Prices, shiping time and payment methods

Product prices are given in Polish zloty and include all components, including VAT tax. The order shiping time is up to 5 (seven) business days + delivery time and should start to be counted as customer receive receipt or confirmation of order and the correctly made payment.

18 Order payment can be paid by following methods:

a) payment by Przelewy24

Payment operator is PayPro SA Settlement Agent, ul. Kanclerska 15, 60-327 Poznań, registered to National Court Register of Entrepreneurs led by District Court Poznan Nowe Miasto and Wilda in Poznań, VIII Commercial Division of the National Court Register under No KRS 0000347935, NIP 7792369887, REGON 301345068.

b) payment by PayU.

19. Right to withdraw from an agreement

Customer has right to withdraw from sales contract within 14 days without giving any reason.

Deadline to withdraw from the contract expires after 14 days from the day the customer received the product / products or when another person other than courier indicated by the customer collected the product / products.

20. To have right to withdraw from the sales contract, you must inform us (by providing your first name, surname, full postal address and, if available, telephone numbers and e-mail address) about your decision by an unequivocal statement (e.g. letter sent by post, fax or e-mail). You can use form of withdrawal form us, but it is not obligatory. To keep the deadline to withdraw from the sales contract, it is enough for you to send information cocerning the execution of right to withdraw from the sales contract before the deadline. The deadline is kept if, Customer sends declaration of withdrawal before its expiry date to e-mail address: hi@handylab.pl

Statement template

Statement templatae of declaration is attached to these Regulations.

21. In case of withdrawal from the contract, cost of return of product/products will be borne by the customer. Returned products should be sent back to the address:

Flexible Logistics Services Sp. z o.o.

Handy lab.

Pass 20K,building nr.9

05-870 Błonie

22. Refund will be made immediately, no later than 14 days from the date we receive the returned product (s). We will refund the payment using the same payment methods that were used in the original transaction, unless the customer clearly gives different solution.

23. Right to withdraw from sales contract is excluded in case of:

agreement where the subject of the service is an item which has short shelf-life expiration date;

agreement where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening due to health protection or hygiene reasons, if the packaging has been opened after delivery;

agreement where the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.

24. Complaints: we are responsible to refund products with defects in accordance of law in force of Republic of Poland.

 

25. Complaints arising from breaching the rights guaranteed to customers by general applicable law or on based Regulations, should be sent to the address hi@handylab.pl. We are obliged to consider each complaint within 14 calendar days and to inform you when complaint will be considered.

 

26. Complaints concerning of provision the services by electronic means: we take actions to maintain fully operational standards of handylab.pl online store, in range of best existing present technical knowledge and we are obliged to remove any reported problems within reasonable time. 

27. You can report any problems related to functioning of handylab.pl online store by an e-mail to hi@handylab.pl 

28. Please provide following information in complaint: your name and surname, correspondence address, type of problems related to the functioning of the online store and date. We are obliged to consider each complaint within 14 days and if it was not possible to consider Your complaint, we inform you when the complaint process will be considered.



ATTACHMENT NO 1 – WITHDRAWAL FROM THE CONTRACT

Town , date

………………………………………

………………………………………

………………………………………

Name and surname of the customer (s)

Customer (s) address

Employee name and address

Statement

of withdrawal from distance shopping agreement

I/We (*)………………….……………inform (*) that I/ We(*)withdrawal distance shopping agreement following items (*) ………………………………..……

Conclusion date of the agreement / receipt 2(*)………………………………………..……………….

……………………………………

Customer signature (customers) (*)Delete if not correct

Additional information

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