Terms and conditions

ONLINE STORE TERMS AND CONDITIONS WWW.HANDYLAB.PL WWW.HANDYLAB.PL

  1. I. ONLINE STORE  PRIVACY POLICY WWW.HANDYLAB.PL

This document describes the principles of personal data processing at handy lab. Sp. z o.o., including the use of cookies.

1. Respecting your rights and duly respecting the protection of personal data, we are committed to maintaining the security and confidentiality of the personal data obtained. All employees of HANDY LAB. have been properly trained in the processing of personal data.

2. The owner of the handylab.co.uk online shop and the Personal Data Administrator is: "handy lab. Limited Liability Company, 10/15 Sielankowa Street, 20-802 Lublin, email address: [email protected], NIP: 7123420335, REGON: 389198420, entered in the register of entrepreneurs kept by the District Court for the City of Lublin, 10th Commercial Division of the National Court Register under KRS number: 0000906253.

3. In the webshop www.handylab.pl we collect the following personal data:

  1. Name - when placing an Order you will be asked to provide your name so that we can send your order and allow you to be contacted.

  2. Residential address - needed for shipping the ordered Product.

  3. Telephone No. - to enable notification by text message that the Product has been dispatched, in the specific case of confirmation of the Order, or in the case of unexpected events such as out of stock while offering a favourable solution.

  4. Email address - by email we send you confirmation of your Order, and contact you. If you have become a Newsletter subscriber we will send you commercial information.

  5. Internet address - information resulting from the general rules of Internet connections such as the IP address (and other information contained in system logs) is used by the shop administrator for technical purposes. IP addresses may also be used for statistical purposes - to collect general demographic information (e.g. about the region from which the connection is made).

  6. Cookies -The webshop uses cookie technology in order to adapt it to your individual needs. You may agree that the data you have entered will be remembered so that you can use them without re-entering them the next time you visit the webshop. The owners of other websites will not have access to this data. If you do not agree to the personalisation of the shop, we suggest deactivating cookies in your browser options.

  7. Activity in the Online Shop - information resulting from the monitoring of your activity in the Online Shop www.handylab.pl, including those aimed at profiling data.

4. Provision of the above data is necessary in the following cases:

  1. Registration in the customer database is voluntary. We store the above-mentioned data in our database in order to facilitate future purchases from the Online Shop. www.handylab.pl

  2. If you would like to be informed about interesting events and commercial offers, you can become a Newsletter subscriber. Joining is voluntary and you can unsubscribe at any time.

5. We process your personal data because it is necessary for:

  1. Use of the Online Shop www.handylab.pl as a registered customer;

  2. To contact you for the purpose of processing orders, and to carry out marketing activities;

  3. Receive the Newsletter electronically;

  4. Monitoring and matching the commercial offer to your interests by means of profiling;

  5. Monitoring your activity as well as that of other users, which includes, for example, searching for offers, promotions, information on the website, as well as managing activity in the Online Shop;

  6. Tailor the content of advertisements according to the content of the Online Shop previously viewed by you www.handylab.pl on the basis of profiling;

  7. Conduct statistical analyses;

  8. Handling your requests, returns, requests and demands.

6. We do not share any data with third parties. We do not store sensitive data such as your credit card numbers or bank account access data.

7. The legal basis for processing your personal data is:

  1. With regard to the provision of services and the processing of complaints or other claims by the Administrator, your data will be processed on the basis of Article 6(1)(b) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC ("RODO") (this is necessary for the performance of the contract to which the data subject is party).

  2. Newsletters or commercial information by e-mail are sent on the basis of your voluntary consent.

  3. The basis for the processing of your personal data for marketing purposes, is Article 6(1)(a) RODO - your consent to the processing of data, including profiling.

  4. As far as the adaptation of the content of the Online Shop is concerned www.handylab.pl to your interests, as well as the detection of bots and abuse and statistical measurement and improvement of the service and in some cases the processing of complaints, and in some cases the processing of your personal data for marketing purposes, your data will be processed on the basis of Article 6(1)(f) RODO (legitimate interest of the Controller). The legitimate interest of the Administrator is to tailor the content of the Administrator's services including the Online Shop www.handylab.pl to your needs, to ensure the security of these services and their continuous improvement, and to handle complaints about the Administrator's products.

8. In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ EU. L. 2016 No. 119, p. 1), you have the right to correct, supplement, update, rectify and request the deletion of your personal data. To do so, use the relevant tabs in the Online Shop, send an e - mail to: [email protected].

Cookies

9. When you visit our website, we inform you that we use cookies and other technologies (including tracking and/or profiling) on our website in order for the website to function properly, to personalise content and advertising, and to analyse visitor statistics.

A "cookie" is a small text file that a website sends to a visitor's computer or other Internet-connected device (e.g. smartphone), which is then opened on subsequent visits to the website to identify the user's browser or to store information or settings in the browser.

The cookie usually contains the name of the domain from which it was sent, the 'lifetime' of the cookie and a randomly generated unique identifier.

10. Purposes for the use of cookies

Cookies may have different functions. We use cookies on our website for the following purposes:

  1. adapting the content of our website to your preferences and optimising the use of the websites. In particular, these cookies allow us to recognise your device and display the website accordingly, tailored to your individual needs. This means that we can remember you if you visit our website again and personalise the website according to your preferences. In this situation, certain information about you, which may constitute personal data, may be linked to the cookie,

  2. to compile statistics that provide a basis for analysing how users use the websites,

  3. building a profile of you based on your decisions and activities and displaying advertisements based on this profile or sending marketing information based on this profile,

  4. analyse the status of an anonymous user by comparing his/her e-mail/IP address/other data provided when e.g. filling in a form with the previously used e-mail address of those who filled in the form in order to measure the effectiveness of advertising (by checking whether it is a new or returning customer),

  5. user retargeting, i.e. advertising only to users who have previously visited the target page (our website),

  6. creating look alike profiles, i.e. searching for users similar to our user group by using information and knowledge about them using appropriate algorithms to find their "twins", i.e. looking for those users who are most similar to them in terms of interests, behaviour, intentions (based on integrated data from other campaigns),

  7. to analyse/report the effectiveness of advertising campaigns and to analyse using other data.

11. We would like to inform you that our website only collects information contained in cookies, which may be combined with personal data you provide to us on another occasion, e.g. data you provide when filling in a request for quote form.

12. We use Google Analytics cookies. Full information on data security can be found here: https://support.google.com/analytics/answer/6004245?hl=pl

13 Types of cookies on our website

We would like to inform you that the following types of cookies are used within our website:

  • session cookies, i.e. temporary files that are stored on the user's terminal equipment until the user logs out, leaves the website or switches off the internet browser,

  • persistent cookies, i.e. files that are stored on the user's terminal equipment for the time specified in the parameters of the cookies or until they are deleted by the user.

The following types of cookies are used within our website - due to the purpose of use:

  1. Necessary cookies - those that enable you to use the services available on our website,

  2. Cookies for security purposes - e.g. used to detect misuse of services on the website,

  3. Cookies for analysis and performance evaluation - e.g. cookies that allow the user's selected settings to be remembered and the user interface to be personalised, e.g. with regard to the selected language,

  4. Advertising cookies - those that enable the delivery of advertising content to users, offers more tailored to their interests.

14. Setting and deleting cookies

Please note that the web browsing software you use (web browser) may allow cookies to be stored on your terminal device by default.

You can change your cookie settings at any time, e.g. so that you can block the automatic handling of cookies in your browser settings or be informed each time a cookie is placed on your terminal equipment.

Detailed information on the possibility and handling of cookies is available in your browser settings. Below we provide links to information on cookie management provided by the following browser manufacturers:

Firefox (Mozilla) https://support.mozilla.org/pl/kb/ochrona-przed-sledzeniem

Internet Explorer https://support.microsoft.com/pl-pl/help/17442/windows-internet-explorer-delete-manage-cookies

Chrome https://support.google.com/chrome/answer/114836?hl=pl&co=GENIE.Platform=Desktop

Safari https://support.apple.com/pl-pl/guide/safari/sfri11471/mac

Opera https://help.opera.com/pl/latest/security-and-privacy/

Should any of the above links not work, e.g. the browser manufacturer has moved the cookie information to another subpage, you can always use a search engine to find the relevant information, e.g. by typing "Safari clearing cookies".

Please note that your use of cookie restrictions may affect some of the functionality available on our website.

15. Social networks

We maintain profile pages:

  • on Facebook

  • on Instagram

which may involve us processing your personal data when you visit or interact with the indicated profiles, pages and channels (likes, subscriptions, comments, messages sent). If you visit our social profiles on sites such as Facebook, LinkedIn, data is collected on your activity on that profile, including likes, messages sent to us, content of comments and posts made on that profile. Please note that as users of a social network, you and we are also bound by the privacy policy and terms and conditions accepted within that social network. Data related to your activity within the social network profiles we maintain will be stored until you delete it or it is deleted by either us or the owner of the social network in question. Please note that as a user of each social network where we have a profile, you can also manage your account and the content you post in accordance with the regulations of that social network. The provision of data is voluntary, but may be necessary for the provision of a specific service offered by handy lab.

16. Changes to the privacy policy

The area of data protection can be affected by a number of legal regulations. We will inform you promptly of any changes in legislation affecting the processing and protection of personal data on our services on the pages of the relevant services.

  1. PAYMENTS, RETURNS AND COMPLAINTS ABOUT HANDYLAB.CO.UK PRODUCTS

17. Prices, lead times and payment methods

The prices of the products are given in Polish zloty and include all components, including VAT. The maximum lead time is 5 (seven) working days + delivery time, to be counted from the day of receipt by the Buyer of the order confirmation and correctly made payment.

18. The order can be paid by the following methods:

a) payment via the Przelewy24 system

The operator of the payment cards is PayPro SA Agent Rozliczeniowy, ul. Kanclerska 15, 60-327 Poznań, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto and Wilda in Poznań, VIII Economic Division of the National Court Register under KRS number 0000347935, NIP 7792369887, Regon 301345068.

b) payment via PayU.

19. Right of withdrawal

The customer (consumer) has the right to withdraw from the sales contract within 14 days without giving any reason. 

The withdrawal period shall expire after 14 days from the day the customer has received the product(s) or on which a third party other than the courier and indicated by the customer has taken delivery of the product(s).

20. In order to exercise your right of withdrawal from the sales contract, you must inform us (indicating your name, full postal address and, if available, telephone numbers and e-mail address) of your decision to withdraw from the sales contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use a ready-made model withdrawal form, but this is not obligatory. In order to meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal from the sales contract before the withdrawal deadline has expired. The deadline shall be deemed to have been met if you send your notice of withdrawal to the email address before the deadline expires: [email protected]

Model declaration is annexed to these Rules of Procedure.

21. In the event of withdrawal from the contract, the cost of return postage shall be borne by the buyer. Returned products should be sent back to the address:

Flexible Logistics Services Sp. z o.o.

Handy lab.

Pass 20K,Building No.9

05-870 Błonie

22. Refunds will be made immediately, no later than 14 days from the day we receive the returned product(s). We will refund the payment using the same means of payment used in the original transaction, unless the buyer specifically indicates otherwise.

23. The right of withdrawal from the sales contract is excluded in the case of:

- a contract in which the object of the performance is a perishable item or an item with a short shelf life;

- a contract in which the object of the performance is an item supplied in a sealed package which cannot be returned after opening for health or hygiene reasons, if the package has been opened after delivery;

- a contract in which the subject-matter of the performance consists of goods which, by their nature, are inseparable from other goods after delivery.

24. Complaints: we are liable to customers for product defects in accordance with the legal provisions applicable in the Republic of Poland.

 

25. Complaints arising from the violation of rights guaranteed to customers by generally applicable legislation or on the basis of these Terms and Conditions should be addressed to the following address [email protected] . We undertake to resolve any complaint within 14 calendar days and to inform you when the complaint has been resolved.

 

26. Complaints regarding the provision of services by electronic means: we shall take steps to ensure that the handylab.co.uk online shop operates fully and correctly, to the extent that is apparent from current technical knowledge, and undertakes to rectify any reported irregularities within a reasonable period of time.

 

27. You can report any irregularities related to the functioning of the handylab.co.uk shop by e-mail to the following address [email protected] 

28. In the complaint, state your name, mailing address, type and date of the irregularity related to the functioning of the online shop. We undertake to process any complaint within 14 days, and if this is not possible, to inform you when the complaint will be processed.

ANNEX 1 - MODEL WITHDRAWAL

Place, date

.............................................

.............................................

.............................................

Name of consumer(s)

Address of consumer(s)

Name and address of the trader

Statement

of withdrawal from a distance contract

I/We (*)..................................... hereby give notice(*) of my/our(*) withdrawal from the contract of sale of the following items(*) .............................................

Date of contract conclusion/acceptance 2(*)..................................................................

..........................................

Signature of consumer(s) (*) Delete as appropriate

Terms and conditions

ONLINE STORE TERMS AND CONDITIONS WWW.HANDYLAB.PL

  1. ONLINE STORE  PRIVACY POLICY WWW.HANDYLAB.PL

This document describes compliance of the personal data processing in the handy lab. Ltd., including the use of cookies.

Respecting your rights and compliance of personal data protection, we ensure to maintain the security and confidentiality of personal data. All employees of HANDY LAB. have been properly trained how to process personal data.

2. The owner of the online store handylab.co.uk and the Personal Data Administrator is: "handy lab. Limited liability company, ul. Sielankowa 10/15, 20-802 Lublin, e-mail address: [email protected], NIP number: 7123420335, REGON number: 389198420, registered into District Court of Lublin Town, 10th Commercial Register Department of the National Court Register with KRS number: 0000906253.

3. Online store www.handylab.pl, collect the following personal data:

  1. Name and surname - when placing an order, you will be asked to provide your name and surname to be able to send the order and contact us.

  2. Address of residence - neccesary to ship the ordered Product.

  3. Telephone number - to enable notification via SMS about sending the Product, in the special case of confirming the Order, or in case of unexpected events, such as lack of products in warehouse at the same time proposing a favorable solution.

  4. E-mail address - we send an Order confirmation via e-mail and we contact you. If you have become a subscriber of the newsletter, we will send you commercial information.

  5. Website address - information generated from the general policies of Internet connections, such as the IP address (and other information contained in system logs) are used by the store administrator for technical purposes. IP addresses can also be used for statistical purposes - to collect general demographic information (e.g. about the region from which the connection is made).

  6. Cookies - The online store uses Cookies technology to adapt to your individual needs. You can agree that the data provided by you will be remembered and that you can use them without re-entering them next time you visit the our website. The owners of other websites will not have access to our clients database. If you do not agree to personalise the store, we suggest disabling cookies in your web browser options.

  7. Activity in the Online Store - information generated from monitoring your activity in the Online Store www.handylab.pl, including data profiling.

4. Personal information provided above are necessary in the following cases:

  1. Registration in the customer database - is voluntary. We store the above-mentioned data in our database to facilitate future purchases in online store www.handylab.pl

2 If you wish to be informed about interesting events and commercial offers, you can subscribe to the Newsletter. Subscribing is optional and you can unsubscribe at any time.

5. We process your personal data as it is necessary for the purpose :

  1. Use of the Online Store www.handylab.pl as a registered customer;

  2. Contact with you to complete orders, also providing and maintaining marketing activities;

  3. Receiving the Newsletter by electronic means;

  4. Monitoring and matching the commercial offer to your interests by means of profiling;

  5. Monitoring your activity and other users, including, for example, searching for offers, promotions, information on website, as well as managing activity in the Online Store;

  6. Adjusting advertisements content concerning to previously viewed content of www.handylab.pl viewed by customers, based on profiling;

  7. Maintaining statistical analysis;

  8. Managing your notifications, returns of items and requests.

6. We do not share any database information with others. We do not store confidential information, such as your credit card numbers or bank account access information.

7. The legal basis for processing of your personal data is:

  1. Regarding to provision of services and complaints or other claims by the Administrator, your data will be processed due to regulation art. 6 sec. 1 lit. b) of the European Parliament and the Council (EU) 2016/679 from 27th April 2016 regard to protection of individuals concerning to processing of personal data and free movement of such data and repealing the Directive 95/46 / EC (General Data Protection Regulation) (It is necessary as person whose information were subject for the contract realization).

  2. Newsletter or commercial information by electronic means are sent concerning of your voluntary consent.

  3. The basis of the processing of your personal data for marketing purposes is art. 6 sec. 1 lit. a) General Data Protection Regulation - your consent to data processing, including profiling.

  4. When it comes to matching the content of the www.handylab.pl Online Store to your interests, as well as detecting bots and abuses, as well as statistical information and improving the service and in some cases concerning complaints, and in some cases processing your personal data for marketing purposes, your data will be processed due to art. 6 sec. 1 lit. f) GDPR (reasonable interest of the Administrator).Well-founded interest of administrator is to adjust reasonable content into Administrator services, including Online Store www.handylab.pl. towards your needs, , ensure the security of these services, as well as their continuous improvement and complaints statements of the products.

8.In accordance to Regulation of the European Parliament and the Council (EU) 2016/679 from 27th April 2016 regarding to protection of individuals concerning to processing of personal data and free movement of such data, and repealing Directive 95/46 / EC (general data protection regulation) (European Law Journal 2016 No. 119, p. 1), you have right to correct, supplement, update and request of cancelation your personal data. For this purpose, use the right tabs on the Online Store, send an e - mail to the following address: [email protected].

Cookies

9. When you visit our website, we inform you that we use cookies and other technologies (including tracking and / or profiling) to ensure website work properly, to personalise content and ads, and review visit statistics.

"cookie" is a small text file that website sends to the visitor computer or other internet-connected device (e.g. smartphone), which is opened on the website after next visits to identify the user browser or to save information or settings in the browser website.

A cookie usually contains the name of the domain from which it was sent, the "lifetime" of the cookie and a randomly generated unique identifier.

10. Purposes of using cookies

Cookies might have different functions. We use cookies on our website for the following purposes:

  1. adjusting the content of our website to your preferences and optimizing the use of websites. In particular, these files allow to recognize the user device and properly display the website, customized to his individual purposes. This means that we can remember you when you visit our website again and personalise the website according to your preferences. That means, certain information about you might be associated with the cookie, which may become personal data,

  2. creating statistics that become the basis for the analysis of how viewers use websites,

  3. creating user profile in accordance to his website activities and displaying advertisements or sending marketing information based on this profile,

  4. analysing the incognito status of the User by comparing his email address / IP / other data provided when, for example, filling in the form with the previously used email address of people who filled in the form in order to measure the effectiveness of advertising (by checking whether it is a new or regular customer),

  5. user retargeting, i.e. broadcasting an advertisement only to those users who previously visited the page (our website),

  6. creating look alike profiles, i.e. searching for those users similar to our group by using information and knowledge about them using appropriate algorithms to find their "twins", i.e. look for users who are most similar to them in terms of interests and behaviour, intentions (based on integrated database from other campaigns),

  7. analysing / reporting the effectiveness of advertising campaigns and for analysing using other data.

11. We inform you that our website only collects information contained in cookies, which may be combined with personal data provided to us in previous occasion, e.g. data provided when filling in the offer request...

12. We use Google Analytics cookies. Full information regarding to data security can be found here: https://support.google.com/analytics/answer/6004245?hl=pl

13. Types of cookies on our website

We inform you that our website uses the following types of cookies:

  • session cookies, i.e. temporary files stored in user device until logging out, leaving the website or turning off the web browser,

  • persistent cookies, i.e. files stored in user device for the time specified in the cookie parameters or until they are deleted by the user.

As part of our website - due to the purpose of use - the following types of cookies are used:

  1. Necessary cookies - those that help maintain the use of services available on our website,

  2. Cookies aimed at ensuring security - e.g. used to detect abuse of services within the website,

  3. Cookies used for analysis and evaluation of efficiency - e.g. those that allow remembering the settings selected by the user and personalise the user interface, e.g. in terms of the selected language,

  4. Advertising cookies - those which deliver advertising content to users, offers more customised to their interests.

14. Cookie settings and deletion

Please remember that the software used for browsing websites that you use (web browser) may allow cookies by default to be stored on your device.

You can change your cookie settings at any time, e.g. by blocking the automatic service of cookies in your web browser settings or to be informed each time they are placed on your device.

Detailed information of possibilities and methods of managing cookies are available in the web browser settings. Below are links to information how to manage cookies provided by the following web browsers :

Firefox (Mozilla) https://support.mozilla.org/pl/kb/ochrona-przed-sledzeniem

Internet Explorer https://support.microsoft.com/pl-pl/help/17442/windows-internet-explorer-delete-manage-cookies

Chrome https://support.google.com/chrome/answer/114836?hl=pl&co=GENIE.Platform=Desktop

Safari https://support.apple.com/pl-pl/guide/safari/sfri11471/mac

Opera https://help.opera.com/pl/latest/security-and-privacy/

If any of the above links does not work, for example, the browser suplier transferred information about cookies to another subpage, you can always use web browser to find relevant information, for example by typing "Safari cookie clearing".

Remember that if you use web browser options which cause blocking of placing and storing cookies, it might affect some of the functions available on our website.

15. Social media

We run profile pages:

  • on Facebook

  • on Instagram

which may involve the processing of your personal data by us when you visit the indicated profiles, pages and channels, or interact with these profiles, pages and channels (likes, subscriptions, comments, sent messages). If you visit our social profiles on Facebook, LinkedIn, data on your activity on this profile is collected, including likes, sent messages to us, the content of comments and posts posted on this profile. Remember that, as a user of the social network, you and we are also bound by the privacy policy and regulations accepted as part of this social network. Data related to your activity as part of the profiles we maintain on social networks will be stored until you delete them or they are deleted by us or by social network owner. Remember that as a user of each of the social networks where we have our profile, you can also manage your account and posted content in accordance with the regulations of this social network. Providing data is voluntary, but it might be necessary for the provision of specific service offered by handy lab.

16.  Privacy policy changes

Many legal regulations can affect the content of personal data protection. We will inform you immediately about any changes in legislation affecting the processing and protection of personal data on our websites and relevant websites.

  1. PAYMENTS, RETURNS AND COMPLAINTS PRODUCTS OF HANDYLAB.PL

17. Prices, shipping time and payment methods

Product prices are given in Polish zloty and include all components, including VAT tax. The order shiping time is up to 5 (seven) business days + delivery time and should start to be counted as customer receive receipt or confirmation of order and the correctly made payment.

18 Order payment can be paid by the following methods:

a) payment by Przelewy24

Payment operator is PayPro SA Settlement Agent, ul. Kanclerska 15, 60-327 Poznan, registered to National Court Register of Entrepreneurs led by District Court Poznan Nowe Miasto and Wilda in Poznan, VIII Commercial Division of the National Court Register under No KRS 0000347935, NIP 7792369887, REGON 301345068.

b) payment by PayU.

19. Right to withdraw from an agreement

The customer has the right to withdraw from sales contract within 14 days without giving any reason.

Deadline to withdraw from the contract expires after 14 days from the day the customer received the product / products or when another person other than courier indicated by the customer collected the product / products.

20. To have right to withdraw from the sales contract, you must inform us (by providing your first name, surname, full postal address and, if available, telephone numbers and e-mail address) about your decision by an unequivocal statement (e.g. letter sent by post, fax or e-mail). You can use form of withdrawal form us, but it is not obligatory. To keep the deadline to withdraw from the sales contract, it is enough for you to send information cocerning the execution of right to withdraw from the sales contract before the deadline. The deadline is kept if, Customer sends declaration of withdrawal before its expiry date to e-mail address: [email protected]

Statement template

Statement templatae of declaration is attached to these Regulations.

21. In case of withdrawal from the contract, cost of return of product/products will be borne by the customer. Returned products should be sent back to the address:

Flexible Logistics Services Sp. z o.o.

Handy lab.

Pass 20K,building no.9

05-870 Błonie

22. Refund will be made immediately, no later than 14 days from the date we receive the returned product(s). We will refund the payment using the same payment methods that were used in the original transaction, unless the customer clearly gives different solution.

23. Right to withdraw from sales contract is excluded in case of:

- agreement where the subject of the service is an item which has short shelf-life expiration date;

- agreement where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening due to health protection or hygiene reasons, if the packaging has been opened after delivery;

- agreement where the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items.

24. Complaints: we are responsible to refund products with defects in accordance of law in force of Republic of Poland.

 

25. Complaints arising from breaching the rights guaranteed to customers by general applicable law or on based Regulations, should be sent to the address [email protected]. We are obliged to consider each complaint within 14 calendar days and to inform you when complaint will be considered.

 

26. Complaints concerning of provision the services by electronic means: we take actions to maintain fully operational standards of handylab.pl online store, in range of best existing present technical knowledge and we are obliged to remove any reported problems within reasonable time. 

27. You can report any problems related to functioning of handylab.pl online store by an e-mail to [email protected]

28. Please provide the following information in complaint: your name and surname, correspondence address, type of problems related to the functioning of the online store and date. We are obliged to consider each complaint within 14 days and if it was not possible to consider your complaint, we will inform you when the complaint process will be considered.

ATTACHMENT NO 1 - WITHDRAWAL FROM THE CONTRACT

Town , date

.............................................

.............................................

.............................................

Name and surname of the customer (s)

Customer (s) address

Employee name and address

Statement

of withdrawal from distance shopping agreement

I/We (*).....................................inform (*) that I/We(*)withdraw distance shopping agreement following items (*) .............................................

Conclusion date of the agreement / receipt 2(*)..................................................................

..........................................

Customer signature (customers) (*)Delete if not correct

Our partners

We owe the dynamic development of our brand to our media and business partners. Thank you for your confidence in the Handy Lab brand.

Keep up to date

Add your email address to our newsletter. Keep up to date with promotions and receive a gift from Handy Lab to start.

Customer feedback

Tereskauser
Read More
Super moisturised and smooth hands! A super glove mask in a wonderful creamy serum texture.Very much a serum in a glove of 30 grams, gives you the assurance of a complete care of the skin of the hands, cuticles and nails. After 30 minutes in the glove, the hands regain their smoothness, are moisturised and the skin has a natural healthy tone. I have sensitive hands and find it hard to get them in order after winter, after 2 home spa treatments for my hands my skin is in super condition, and previously no hand masks worked for me.

Pros: Super composition, high serum content, texture and fragrance, smartphone friendly gloves
Mirian1955user
Read More
I am a woman of 40+ and a product like this is a great solution for me. I used the gloves with the retinol cocktail and the effect was great after the first use. My hands were smoother, less visible wrinkles and better skin colour.

Advantages: form of application - gloves, pleasant fragrance - moisturises well
No nameuser
Read More
The gloves are made of a pleasant material, the closure around the wrists prevents the cream from escaping. The mask smells beautiful and gives the effect of a professional treatment. Hands are rested, smooth and moisturised - the effect lasts until the next day.
Alinauser
Read More
Comfortable to use. Greatly regenerates and nourishes the hand skin. Hands are smooth, moisturised and soft.

Social media

#GiveMeYourHands

handy lab.
Sielankowa Street 10/15
20-802 Lublin
NIP 7123420335
REGON 389198420

All rights reserved to handy lab.

Handcrafted by Spectar

Select your currency
en_GB

Receive 10% discount

Subscribe to our newsletter